Refund policy

Last updated: February 6, 2026

At One Cosmetic, owned and operated by W Aesthetics Pty Ltd, your satisfaction and safety are our top priorities. Due to the professional-grade nature of our skincare products and strict hygiene standards, we maintain a carefully considered refund and returns policy.

All Sales Are Final

Due to the nature of professional and cosmeceutical skincare, all purchases are final.

We do not offer refunds or exchanges for:

• Change of mind
• Incorrect product selection
• Personal preference
• Skin reactions or sensitivities

We strongly recommend reviewing all product descriptions carefully and contacting our team prior to purchase if you are unsure of product suitability.

Professional Consultation Products

Certain products available through our online store require a professional consultation prior to purchase. Approval of these products indicates suitability based on the information provided by the client at the time of consultation.

As individual skin responses vary, results are not guaranteed and refunds are not provided based on treatment outcome or skin response.

Damaged, Faulty or Incorrect Items

In accordance with Australian Consumer Law, you are entitled to a refund, replacement, or repair if an item is:

• Faulty or defective
• Damaged in transit
• Incorrectly supplied

If this applies to your order, please contact us within 7 days of delivery and include:

• Your order number
• Clear photographs of the item and packaging
• A brief description of the issue

Please email all return enquiries to hello@onecosmetic.com.au. Once assessed and approved, we will arrange a replacement or refund. Return postage for approved claims will be covered by us.

Australian Consumer Law

This policy operates in accordance with Australian Consumer Law and